AI Intelligence 
TechSee
DECEMBER 11, 2018
Technologies: Data Analytics, AI, AR solutions. AI & Machine learning : AI is typically defined as a machine’s ability to perform the cognitive functions typically associated with human minds. AI builds on the data collected and the insights provided during analysis, and puts them to work.
NetBase
DECEMBER 14, 2018
As we discussed in our 2019 predictions post , we know that Artificial Intelligence (AI) is going to play a bigger role in social analytics moving forward. But what exactly is AI, and how does it work within that context? Of course, we’ve already incorporated AI into the technology that enables our social analytics solutions.
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Think Customers
DECEMBER 10, 2018
AI-powered supermarkets. It’s easy to get excited about the many ways that artificial intelligence can potentially make our lives more convenient. Add the label “AI-powered” to any industry and it instantly sounds innovative and compelling. But the truth is AI is already transforming industries in incremental ways.
Qualtrics
DECEMBER 12, 2018
At first glance, AI and HR seem to be polar opposites. If you dig deeper, though, you see how AI could transform the HR profession into what most HR professionals wish it to be. In an interview with Personnel Today , he argued AI couldn’t replace people’s desire to speak to a human being who cares about them.
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In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels. Download the eBook now to see how Conversational AI will affect your business.
Eptica
DECEMBER 12, 2018
Look at platforms that are built on techniques such as AI, and have a proven record of delivering innovation. AI is vital to enable effective chatbots , intelligent self-service , and customer insight as well as helping agents gain a better understanding of what customers are asking for in digital conversations.
NetBase
DECEMBER 11, 2018
Here’s some intelligence our customers shared with us about other social analytics tools , and why they switched: Performance issues. AI Boosted Image Analysis. As you celebrate beating competitors, it’s important to know why you’re coming out ahead. If you don’t, you can quickly end up behind again.
Speaker: Conference Speakers
Customer Data Management for Employee Empowerment & Intelligent Experiences. The Human Factor: Blending AI, Insights, and Conversations to Solve Customer Pains. Modern Customer Journey Tools & Practices for Deep Empathy and Team Alignment. Operationalizing Voice of the Customer and Empowering the Frontline.
Speaker: Tony Medrano, CEO of RapportBoost.ai
How artificial intelligence can improve your organization's KPIs through machine learning. How AI is empowering agents rather than replacing them. Join Tony Medrano, CEO of RapportBoost.ai By the end of this webinar, you will know: Why this new communication channel is effective with younger generations.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
In this webinar, Jeremy Watkin aims to refocus our energies on improving the agent experience and talks about how artificial intelligence and better integration between the variety of tools in your support tech stack can help. By the end of this webinar, you will know: If your organization is ready to implement AI.
Speaker: Brian Morin & Helena Chen from SmartAction
Enter a conversational AI solution for your contact center. AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal. Some customer service interactions require a human —but just because some calls must be transferred to a live agent doesn’t mean they can’t all begin with AI.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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Artificial Intelligence (AI) has now become the most efficient and effective way to ensure that your organization can meet these expectations. But then the questions become: What kind of AI? Download this eBook to get these answers and learn how you can improve your customer experience with the help of Artificial Intelligence.
Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group
Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX hubs.
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
To say that there has been a lot of hype around AI is an understatement. If AI is a red-hot topic, AI and knowledge management for contact centers is white hot! However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. By the end of this webinar, you will know: What is real and what is fiction in the latest trends in artificial intelligence.
Speaker: Paul Weald, Contact Center Innovator
Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! How AI can help you resolve queries faster and ultimately lower customer friction from all angles.
Advertiser: Interactions LLC
There's no denying that Artificial Intelligence is popping up everywhere in consumers' daily lives. But in the world of customer care, getting AI right - deploying it in a way that helps customers get things done quicker and easier, removing frustrations and roadblocks - is easier said than done.
Speaker: Jim Rembach, Editor in Chief, CX Global Media
The rise of chatbots and AI has changed that. With turnover increasing and employee engagement plummeting, focusing on this touchpoint is vital for employees to interact with customers in a more efficient and emotionally intelligent way. Most contact center leaders view the touchpoint from agent to customer as the most important.
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
Join Brian Morin, CMO, and Phillip Fisher, CX Consultant as they discuss how IVA (Intelligent Virtual Assistants) powered by advanced speech recognition and natural language processing are replacing the traditional IVR (Interactive Voice Response) with “How can I help you today,” instead of “Press 1” and helping customers self-serve common requests.
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